DELIVERY

Our delivery schedule within Dubai is 2-3 working days and outside Dubai within United Arab Emirates is 3-5 working days after placing order.

How long does it take to receive my order?

Delivery completely depends on the location where delivery is required.

What do I have to present at the time of delivery?

At the time of delivery, the courier will be asking for an identification for security purposes. Only government issued IDs will be accepted. (e.g. Emirates ID, UAE issued Driving License and Passport)

How can I change my delivery address after placing an order?

Email us at [email protected] or chat with us 24 hours by clicking on the right bottom hand corner of your device/desktop browser.

I have been waiting longer than your delivery promised, what should I do?

You can send an email to [email protected]

Do you ship worldwide?

Yes, we ship worldwide.

What locations do you ship to?

We ship to over 200 locations worldwide! To view a list of available shipping locations, visit our International Site.

When you place an international order, your transaction will be with our courier partners (DTDC, Skynet and Aramex), but if you have any questions, concerns or customer service needs, our [email protected] associates will be happy to help you!

Please note: If your location is not listed, it is currently not supported by courier, we apologize.

What are the International shipping rates?

International shipping rates are calculated based on a number of factors including the desired service level (standard/express), number of items you are purchasing, the weight of the item, and the destination location/region. International shipping will be calculated during checkout.

What is the delivery timeframe for my International order?

Most in-stock items generally ship from our fulfillment center within 2 business days and arrive within 4-15 business days after your order is received. ("Business days" are Sunday-Thursday, excluding holidays). Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout.

Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.